Arthur Fraser policies

Shipping Policy

Last updated: 13 September 2026

At Arthur Fraser, every order is carefully prepared and dispatched promptly so your purchase reaches you as efficiently as possible.

Processing and Delivery Times

Processing time: 2–3 business days.
Delivery time after dispatch: 5–8 business days.
Total estimated delivery time: 7–11 business days.

Business days are Monday to Friday, excluding public holidays.

Order Cutoff Time

Orders placed before 1:00 PM EST, Monday to Friday, will begin processing on the same business day. Orders placed after this cutoff, during weekends or on public holidays will begin processing on the following business day.

Shipping Costs

Complimentary standard shipping is included with every order to the destinations we serve. There is no standard shipping charge at checkout.

Shipping Destinations

Arthur Fraser currently delivers to addresses within the United States and Australia only.

Delivery Partners

Orders are shipped through established delivery partners, including USPS, UPS and FedEx. The most appropriate carrier and service will be selected according to the delivery address and service availability.

Tracking Your Order

Once your order has been dispatched, tracking details will be sent to the email address provided at checkout. Follow the link in your dispatch email or visit our Track Your Order page. Please allow a short period for tracking information to become active after dispatch.

Delivery Delays

Although most orders arrive within the estimated timeframe, occasional delays can arise due to carrier disruption, adverse weather, seasonal demand or circumstances outside our reasonable control. Where we become aware of a significant delay, we will make every reasonable effort to keep you informed.

Incorrect or Undeliverable Addresses

Please review your delivery information carefully before completing checkout. Arthur Fraser cannot guarantee that an address can be amended once processing has begun. If a parcel is returned because the address supplied was incomplete, inaccurate or undeliverable, we will contact you to arrange redelivery. Additional shipping charges may apply.

Lost or Missing Parcels

If tracking shows that a parcel has been delivered but you cannot locate it, check with members of your household, nearby neighbours and the carrier’s local delivery office. If it remains missing, contact the carrier and notify us at support@arthurfraser.com. We will provide reasonable assistance with the carrier’s investigation.