Privacy Policy

This Privacy Policy explains how Arthur Fraser collects, uses and shares your personal information when you visit, use our services, make a purchase from arthurfraser.com or otherwise communicate with us.

For the purposes of applicable data-protection law, Arthur Fraser is the controller of the personal information described in this policy. If you do not agree with this policy, please do not use our services.

Information We Collect

Depending on how you interact with us, we may collect:

• Contact details, including your name, email address, telephone number, billing address and delivery address.
• Order and account information, including products purchased, returns, refunds and customer-support history.
• Payment information processed securely by Shopify and our payment providers. Arthur Fraser does not store your complete payment-card details.
• Device and usage information, including browser type, IP address, cookie identifiers and how you interact with the website.
• Information you provide through forms, reviews, competitions, surveys or direct communications.

How We Use Personal Information

We use personal information to process and deliver orders, take payments, provide tracking, manage returns and refunds, respond to enquiries, maintain customer accounts, prevent fraud, improve our website and comply with legal obligations.

Where permitted, we may also use your contact details to send marketing communications. You can unsubscribe at any time using the link in an email or by contacting us.

Legal Bases

Where UK or European data-protection law applies, we process information because it is necessary to perform a contract with you, comply with a legal obligation, pursue legitimate business interests, or because you have given consent. You may withdraw consent at any time where consent is the applicable basis.

Cookies and Similar Technologies

We and our service providers use cookies and similar technologies to operate the website, remember preferences, understand performance, prevent fraud and, where permitted, personalise advertising. You can control non-essential cookies through the consent tools displayed on the website and through your browser settings.

How We Share Information

We may share personal information with Shopify, payment processors, delivery carriers, fulfilment partners, analytics providers, marketing platforms, professional advisers and other suppliers that help us operate the store. We may also disclose information where required by law, to protect our rights, or in connection with a business sale, merger or restructuring.

We do not sell personal information for money. Certain advertising or analytics activities may be treated as “sharing”, “selling” or targeted advertising under some privacy laws. Where applicable, you may opt out through the privacy controls available on the website.

Shopify

Our store is hosted by Shopify. Shopify processes information needed to provide the ecommerce platform and may process information in countries outside your own. You can learn more through Shopify’s Privacy Policy.

International Transfers

Your information may be processed outside the country where you live. Where required, appropriate safeguards are used for international transfers, such as recognised adequacy decisions or approved contractual protections.

Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes and meeting legal requirements. We use reasonable organisational and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Your Privacy Rights

Depending on where you live, you may have rights to request access to, correction of or deletion of your personal information; restrict or object to processing; receive a portable copy; withdraw consent; or opt out of certain advertising uses. We may need to verify your identity before completing a request.

You may also complain to the data-protection regulator where you live. In the United Kingdom, this is the Information Commissioner’s Office.

Children

Our services are not intended for children, and we do not knowingly collect personal information from children without appropriate permission. If you believe a child has provided information to us, please contact us.

Third-Party Websites

Our website may contain links to third-party services. We are not responsible for their privacy or security practices, and we encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices, services or legal obligations. The latest version will be published on this page with a revised update date.

Contact Us

To ask a privacy question or exercise your rights, email support@arthurfraser.com. Further business contact details are available through our Contact Information page.